By confirming your order and choosing “Subscribe & save”, you are subscribing to a recurring delivery service at the monthly frequency and will continue until one of the parties decides to end this subscription.

Although MOYA Matcha’s “Subscribe & save” is a recurring order service, you can cancel, pause, reschedule, skip or even bring forward deliveries to suit your needs at any time by logging into your account or contacting us on

Whilst your subscription is in place, this commits you to paying for each such delivery and you authorise us to instruct your card issuer to debit the corresponding sum automatically at the monthly frequency.

We’ll email you when your order is due to be shipped along with the shipment’s tracking number.

The steps required to form the contract between you and us are as follows: 

  1. After your checkout is completed, we will take payment from your chosen payment method. If payment is successful, you will receive an order confirmation email to confirm that we are processing your order.
  2. Once your order has been processed and is ready for dispatch, you will receive a dispatch confirmation email from either us or the relevant delivery provider to confirm when your order will be delivered to you. A contract between us will be formed only when you receive your dispatch confirmation email.

On the rare occasion where your chosen product is out of stock we will be happy to offer either a replacement product or add an additional month to the subscription if this information is communicated within 28 days from shipping day.

In the case of recurring subscriptions the option of a suitable replacement product or a refund will be applied where an instalment doesn’t arrive, provided this information is communicated within 28 days from shipping.

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